Many management information system (MIS) directors are searching for ways to help eliminate costly microfiche by archiving invoices, statements and other regular reports. Customer Service representatives need to view outbound documents exactly as they appear to the customers who receive them.

For organizations who need to leverage and derive more value from their business information, Silicon Plains COLD Solutions enable enterprises to speed daily operations, streamline regulatory compliance, and collaborate across diverse applications, business processes and geographic boundaries. Business information is delivered on demand, where and when it is needed.

Silicon Plains works with IBM's DB2 Content Manager OnDemand to provide COLD solutions that help customers establish a competitive advantage in customer service oriented processes such as:

• Banking and Finance - Account or Credit Card statement dispute resolution
• Insurance - Supporting Underwriting, Claims and Policy Holder Services teams
• Accounts receivable and accounts payable - Reduced payment cycle times with electronic bill presentment options
• Telecommunications or Utilities - Resolving billing inquiries on customer invoices and statements

Content Manager OnDemand provides streamlined, automatic distribution of selected reports and documents to authorized users, support for electronic bill presentment and payment solutions, and the ability to deliver self-service access to bills, invoices, and statements.

Silicon Plains can enable your users to quickly locate, view, print, fax or e-mail computer output documents in their original form over the Internet or intranets.

Silicon Plains is one of IBM's largest and most experienced content management business partners in the world. We have over 12 years of experience with IBM's content management products and over 100 customer implementations world wide.